ARX · Legal information
Refund Policy
Last updated / effective:
This policy explains cancellation and refunds for Premium, Premium+, Lifetime and additional bot packs offered for sale. Requests are assessed against the product, transaction date, issue and applicable consumer rights.
1. Making a request
Send refund requests to [email protected] or use the support/refund channel identified in your purchase receipt. Include your purchase email, transaction reference, relevant server and a short explanation. Never send passwords, bot tokens, API keys or full card details.
Approved refunds are processed through the provider that handled the original payment. If an authorised reseller acts as Merchant of Record, that reseller is responsible for the payment transaction under its applicable terms. ARX coordinates product support and refund requests; the terms applicable to your purchase and mandatory consumer rights remain in effect.
2. Withdrawal and mandatory rights
Your local withdrawal rights and rights for defective services remain intact. Digital service periods and exceptions vary by country and method of supply. Purchasing or starting to use the service does not, by itself, always waive withdrawal rights; any exception requires the disclosures and express agreement required by law.
For eligible transactions, request withdrawal through the provider’s customer portal or the support channel stated in your purchase receipt, or contact ARX for assistance. This policy does not narrow mandatory rights. Where applicable law or the terms of your transaction provide stronger protection, that protection applies.
3. Other refunds and technical issues
We do not offer an automatic unconditional money-back guarantee beyond mandatory rights. Submit discretionary requests within 14 days of the transaction; submitting a request does not guarantee approval. Contact support promptly about renewals, mistaken/duplicate charges or suspected unauthorised payments. This request period does not shorten longer legal rights.
Contact support first for persistent faults, purchases that do not activate or material differences from the product description. Unresolved issues are assessed for correction, price reduction or refund as required by law and the terms applicable to the transaction. An issue arising after 14 days does not remove mandatory rights.
4. Subscription cancellation
Cancel Premium/Premium+ renewal through the ARX dashboard where available, the management link in your purchase receipt, or the provider’s support channel. You may also ask ARX for help locating the appropriate cancellation option. Ordinary cancellation applies at the end of the paid period; access continues until then and the next period is not charged. Cancellation does not automatically refund past payments. We do not promise automatic prorated refunds for unused days; mandatory rights and approved remedies remain intact.
Lifetime and one-time bot packs do not renew. Removing the bot or deleting data is not a separate subscription cancellation request.
5. Lifetime and additional capacity
The same mandatory rights apply to Lifetime and bot packs. Refunding Lifetime removes the Premium+ access from that purchase; refunding a bot pack removes the associated capacity. Excess bots may be paused. Entitlements from separate valid purchases remain intact.
Bot packs are independent of subscriptions; cancelling Premium/Premium+ alone does not remove separately purchased capacity. The access effect of a partial refund is explained when processed; a partial refund of an individual pack does not automatically create proportional bot slots.
6. Processing and disputes
The relevant support channel will provide the outcome and request additional information if needed. Approved refunds go to the original payment method where possible; the time to appear depends on the payment provider, your bank and payment method. Applicable statutory deadlines and the provider’s processing timelines apply.
Access linked to a disputed payment may be temporarily restricted during a chargeback/payment dispute review. You retain lawful rights to contact your bank or competent authorities. Product complaints and payment assistance: [email protected]. You may also use the transaction-specific provider contact shown in your receipt.
The payment provider and its applicable buyer terms, refund policy and privacy notice are identified at checkout or in your purchase receipt.